CUSTOMER SURVEYS
Understand key drivers of customer satisfaction with multichannel adaptive surveys. evasys fully automates your customer survey processes so you save time, resources, and get centralized data across all your touchpoints to make better decisions.
Improving customer retention and reducing cost to serve are just the beginning. evasys’ tools enable your customer surveys to reach your customers in the right way and at the right time through their favorite medium to maximize participation and obtain quality data.
Streamline your customer surveys with evasys’ full automation of the process, from preparation through to reporting, and leverage your existing IT ecosystem for maximum efficiency with our deep integrations.
evasys is designed to make the most of your existing customer data and company infrastructure so you can create customer surveys more efficiently and improve the quality of your survey processes to get better insights.
Increase participation with mixed media surveys and automated reminders, and get quality data you can trust with evasys by ensuring customers feel safe answering honestly.
Quickly understand what services or products need improving with evasys’ collection of reporting tools that give you the flexibility of seeing outcomes of entire surveys, or specific sections or questions within them, and present these to relevant stakeholders with ease.
Automate all phases of the customer survey: preparation, distribution, capturing, analysis and quality management, be it online, paper or hybrid.
Use paper, online, and combined hybrid surveys, with online surveys displaying across all digital devices to increase participation, and still enjoy centralized data capture –even for handwritten responses with ICR scanning.
Use powerful templates and drag and drop functionality for text, images or graphs, and an intelligent question library. Create a block once, use it again in other surveys or quickly adapt it for a new purpose.
Instantly generated, detailed and meaningful reports based on entire customer surveys, or individual modules within the surveys so you can group results together for in-depth analysis.
Distribute a customer survey at regular intervals with intelligent scheduling, or have additional surveys automatically distributed once one is complete.
Provide company-wide access, or to select departments or individuals, to collaborate in the customer survey design, administration or reports, and get an overview on all surveys and processes from your dashboard for easy management.
In addition to interfacing with most common CRM and ERP ecosystems, our API allows us to create customised integrations as required.
Our support does not stop after initial setup and individual training sessions. Our customers enjoy ongoing consultations with our dedicated support team, in addition to our regular webinars and experienced trainers.
We are ISO 27001 certified. Use evasys for your entire company, or for individual departments, and use our hosting for your data with our secure and exclusive EU-based servers with full GDPR compliance.
Save on your projects time with our questionnaire library and use questions or blocks from your library to quickly build new surveys.
Easily see your entire survey’s structure and contents at a glance with a dropdown function and individual choice of sections.
Customer surveys may either be attributed to individuals by using transaction numbers, or simply with a link when anonymity is desired.
Use our powerful survey automation survey functions to modify hundreds of different surveys with just a few clicks.
Customize your customer survey’s look with your company’s logo and branding for increased recognition.
For those who do not want to integrate evasys directly with their existing systems, easy import and export functions bridge the gap.
Semi-automated evaluation of open questions for categorization, topic extraction and sentiment analysis and analysis and processing of large text corpora.
Designed to give you direct access to evasys data without having to worry about system internals, and works with over 200 database tables to map your organization and defined evaluation processes.
Integrate evasys into your existing LMS via LTI, or use our well-documented SDK to easily create custom integrations and standalone applications with SOAP API for any systems that support web services.
Our experienced support and training team offers ongoing personalized help and guidance.
Integrations are easy with our well-documented API.
Our software is designed to be flexible and easily adapted for each organisation’s needs.
We are ISO 27001 certified. Be confident with full GDPR compliance and servers exclusively based in the EU.
Step 1
Our IT department works with you to import your desired data and integrate evasys into your existing systems.
Step 2
Our training staff train you to use the software and setup your first organizational surveys.
Step 3
evasys is setup, you’re trained and ready to go, but our support does not stop.
Ongoing
Ongoing, personalized relationships with our attentive support team are just the start.
Simply put, we’re here to develop with you. Regular updates based on customer feature requests are included in your service, too.
"The performance and quality of our department and our range of services have been significantly increased by using the software."
"Evasys has a user-friendly design and enables targeted navigation via the user interface. Evaluations are possible from different angles and thus help in the development of new offers."