CUSTOMER SURVEYS

Improve products, services and profits with insightful customer feedback

Understand key drivers of customer satisfaction with multichannel adaptive surveys. evasys fully automates your customer survey processes so you save time, resources, and get centralized data across all your touchpoints to make better decisions.

More than 1,500 institutions, companies, facilities and organisations trust us

Improving customer retention and reducing cost to serve are just the beginning. evasys’ tools enable your customer surveys to reach your customers in the right way and at the right time through their favorite medium to maximize participation and obtain quality data.

Streamline your customer surveys with evasys’ full automation of the process, from preparation through to reporting, and leverage your existing IT ecosystem for maximum efficiency with our deep integrations.

SMART AUTOMATION

evasys is designed to make the most of your existing customer data and company infrastructure so you can create customer surveys more efficiently and improve the quality of your survey processes to get better insights.

  • Create personalized surveys quickly and easily with your existing metadata which applies to specific customer segments or individual customers.
  • Define a central survey structure, then assign sections to department heads so they can measure specific product or service features.
  • Get instant survey feedback with the HTML dashboard and drill-down functionality to enable customers to feel valued.
  • Control evasys with your existing ERP, CRM, etc. so you don’t have to login to evasys itself.
QUALITY RESPONSES

Increase participation with mixed media surveys and automated reminders, and get quality data you can trust with evasys by ensuring customers feel safe answering honestly.

  • Maximize participation with paper, online, kiosk, or hybrid combined surveys, and across all digital platforms.
  • Allow customers to give honest responses through anonymized participation with randomized transaction numbers, links, and more.
  • Increase accessibility with WCAG 2.1 Level AA support, multiple survey distribution channels, and multilingual support.
  • Set interval-based reminders for incomplete surveys: department heads are automatically notified and can direct staff to drive customer participation.
MEANINGFUL INSIGHTS

Quickly understand what services or products need improving with evasys’ collection of reporting tools that give you the flexibility of seeing outcomes of entire surveys, or specific sections or questions within them, and present these to relevant stakeholders with ease.

  • Enjoy automatically generated, meaningful reports based on entire surveys, or individual modules, for easy in-depth analysis.
  • See the quality of specific questions instantly with the traffic-light system, showing which questions are above or below defined quality thresholds.
  • Customize report presentation for various audiences: control what elements are displayed, how, for whom, and apply changes to multiple automated reports at once.
  • Save time with the presentation template, converting reports for use as Powerpoint slides and presentations.

Any questions? We are here to help.

FROM SURVEYS TO SUCCESS

evasys customer surveys

Designed to support you at every stage
  • ALL EVALUATION PHASES

    Automate all phases of the customer survey: preparation, distribution, capturing, analysis and quality management, be it online, paper or hybrid.

  • MIXED MEDIA, CROSS PLATFORM

    Use paper, online, and combined hybrid surveys, with online surveys displaying across all digital devices to increase participation, and still enjoy centralized data capture –even for handwritten responses with ICR scanning.

  • EFFICIENT DESIGN

    Use powerful templates and drag and drop functionality for text, images or graphs, and an intelligent question library. Create a block once, use it again in other surveys or quickly adapt it for a new purpose.

  • AUTOMATED REPORTING

    Instantly generated, detailed and meaningful reports based on entire customer surveys, or individual modules within the surveys so you can group results together for in-depth analysis.

  • SCHEDULING & SERIAL DELIVERY

    Distribute a customer survey at regular intervals with intelligent scheduling, or have additional surveys automatically distributed once one is complete.

  • USER ROLES & COLLABORATION

    Provide company-wide access, or to select departments or individuals, to collaborate in the customer survey design, administration or reports, and get an overview on all surveys and processes from your dashboard for easy management.

  • ADAPTIVE INTEGRATIONS

    In addition to interfacing with most common CRM and ERP ecosystems, our API allows us to create customised integrations as required.

  • ONGOING SUPPORT

    Our support does not stop after initial setup and individual training sessions. Our customers enjoy ongoing consultations with our dedicated support team, in addition to our regular webinars and experienced trainers.

  • SECURITY & HOSTING

    Use evasys for your entire company, or for individual departments, and choose between hosting your data in-house, or with our secure EU-based servers with full GDPR compliance.

  • QUESTIONNAIRE LIBRARY

    Save on your projects time with our questionnaire library and use questions or blocks from your library to quickly build new surveys.

  • OVERVIEW OF ALL SURVEYS

    Easily see your entire survey’s structure and contents at a glance with a dropdown function and individual choice of sections.

  • OPEN & CLOSED EVALUATIONS

    Customer surveys may either be attributed to individuals by using transaction numbers, or simply with a link when anonymity is desired.

  • MASS CONTROL

    Use our powerful survey automation survey functions to modify hundreds of different surveys with just a few clicks.

  • REINFORCE BRANDING

    Customize your customer survey’s look with your company’s logo and branding for increased recognition.

  • IMPORT & EXPORT

    For those who do not want to integrate evasys directly with their existing systems, easy import and export functions bridge the gap.

  • ADDITIONAL PLUG-INS

    Take advantage of over 16 custom-built plugins for various use cases based on our own customer feedback, such as QR code recognition for online surveys, dashboard features, and more.

  • DATA ACCESS LAYER

    Designed to give you direct access to evasys data without having to worry about system internals, and works with over 200 database tables to map your organization and defined evaluation processes.

  • LTI, SOAP API & IN-HOUSE DEVELOPMENT

    Integrate evasys into your existing LMS via LTI, or use our well-documented SDK to easily create custom integrations and standalone applications with SOAP API for any systems that support web services.

Our Promise

To elevate your performance by improving your processes
Personal

Our experienced support and training team offers ongoing personalized help and guidance.

Adaptable

Integrations are easy with our well-documented API and custom-developed plugins.

Powerful

Our software is designed to be flexible and easily adapted for each organisation’s needs.

Secure

Be confident with full GDPR compliance and servers exclusively based in the EU.

Try evasys for yourself

Discover the power of evasys with a quick tour
Welcome to evasys – our web-based survey platform for designing and conducting cross-media surveys.

Here we show you how to conduct your surveys professionally and automatically. Take a look at the software with us!

Admin view with subareas

With the help of subareas and a tree structure, you can map your individual organizational structure. You can navigate to the individual survey projects via the subareas.

Creating survey projects

With the navigation in the left menu, you can conduct large survey projects with just a few clicks. It is very easy to link a survey project with any questionnaire and survey period. Then you can send the survey to your participants. You can use a questionnaire or parts of a questionnaire again and again.

Creating a questionnaire with the questionnaire editor

You can create a questionnaire simply by drag & drop. In the questionnaire editor you have access to a question library and you can structure individual questions or question blocks. Question libraries can be shared among each other.

A glimpse into the questionnaire designer

If you would like to use further functions in the design of your questionnaire, which are not covered by the normal questionnaire editor, we offer the questionnaire designer for sophisticated tasks. We support you in the use of our tools through personal training.

Importing data

You can import the data of your survey participants into your evasys system via the import interface or transfer them automatically from your campus management system or learning management system into your system using the Data Bridge, for example.

Paper, Online or Hybrid

You can create and send online or paper-based surveys. Changing the medium is also possible without any problems. With evasys, you always have all options and are flexible.

Scan technology

For paper-based surveys, intelligent integrated scanning technology handles the evaluation and processing of your surveys.

Viewing survey results

You can view survey data and response rates directly in the respective subsection. Display your results in detailed reports and in the clear HTML report or use the export functions for advanced data analysis.

The survey results can be individually adapted to the various target groups with a desired level of detail and sent automatically.

You would like to get to know evasys in a demo?
Onboarding is quick and easy

Step 1

SETUP

Our IT department works with you to import your desired data and integrate evasys into your existing systems.

Step 2

TRAINING

Our training staff train you to use the software and setup your first organizational surveys.

Step 3

START EVALUATIONS

evasys is setup, you’re trained and ready to go, but our support does not stop.

Ongoing

SUPPORTIVE PARTNERSHIP

Ongoing, personalized relationships with our attentive support team are just the start.

  • Join engaged community groups and special interest groups where you can discuss and learn.
  • Enjoy fortnightly webinars that help you get the most out of our platform.
  • Attend our annual conference (the biggest in the DACH region) and grow your professional network.
  • Simply put, we’re here to develop with you. Regular updates based on customer feature requests are included in your service, too.

What users are saying

"The performance and quality of our department and our range of services have been significantly increased by using the software."

  • Petra Huxholl,
  • Director Guest Management & Business Development
  • face to face Event GmbH

"Evasys has a user-friendly design and enables targeted navigation via the user interface. Evaluations are possible from different angles and thus help in the development of new offers."

  • Rüdiger Lippert,
  • evasys Administrator
  • Adult Education Center Heidekreis GmbH