CUSTOMER SURVEYS

Improve products, services and profits with insightful customer feedback

Understand key drivers of customer satisfaction with multichannel adaptive surveys. evasys fully automates your customer survey processes so you save time, resources, and get centralized data across all your touchpoints to make better decisions.

More than 1,500 institutions, companies, facilities and organisations trust us

Improving customer retention and reducing cost to serve are just the beginning. evasys’ tools enable your customer surveys to reach your customers in the right way and at the right time through their favorite medium to maximize participation and obtain quality data.

Streamline your customer surveys with evasys’ full automation of the process, from preparation through to reporting, and leverage your existing IT ecosystem for maximum efficiency with our deep integrations.

SMART AUTOMATION

evasys is designed to make the most of your existing customer data and company infrastructure so you can create customer surveys more efficiently and improve the quality of your survey processes to get better insights.

  • Create personalized surveys quickly and easily with your existing metadata which applies to specific customer segments or individual customers.
  • Define a central survey structure, then assign sections to department heads so they can measure specific product or service features.
  • Get instant survey feedback with the HTML dashboard and drill-down functionality to enable customers to feel valued.
  • Control evasys with your existing ERP, CRM, etc. so you don’t have to login to evasys itself.
Automatisierter Kreislauf von Befragungen.
QUALITY RESPONSES

Increase participation with mixed media surveys and automated reminders, and get quality data you can trust with evasys by ensuring customers feel safe answering honestly.

  • Maximize participation with paper, online, kiosk, or hybrid combined surveys, and across all digital platforms.
  • Allow customers to give honest responses through anonymized participation with randomized transaction numbers, links, and more.
  • Increase accessibility with WCAG 2.1 Level AA support, multiple survey distribution channels, and multilingual support.
  • Set interval-based reminders for incomplete surveys: department heads are automatically notified and can direct staff to drive customer participation.
Qualität der Antworten durch evasys.
MEANINGFUL INSIGHTS

Quickly understand what services or products need improving with evasys’ collection of reporting tools that give you the flexibility of seeing outcomes of entire surveys, or specific sections or questions within them, and present these to relevant stakeholders with ease.

  • Enjoy automatically generated, meaningful reports based on entire surveys, or individual modules, for easy in-depth analysis.
  • See the quality of specific questions instantly with the traffic-light system, showing which questions are above or below defined quality thresholds.
  • Customize report presentation for various audiences: control what elements are displayed, how, for whom, and apply changes to multiple automated reports at once.
  • Save time with the presentation template, converting reports for use as Powerpoint slides and presentations.
Aussagekräftige Reports.

Any questions? We are here to help.

FROM SURVEYS TO SUCCESS

evasys customer surveys

Designed to support you at every stage
  • ALL EVALUATION PHASES

    Automate all phases of the customer survey: preparation, distribution, capturing, analysis and quality management, be it online, paper or hybrid.

  • MIXED MEDIA, CROSS PLATFORM

    Use paper, online, and combined hybrid surveys, with online surveys displaying across all digital devices to increase participation, and still enjoy centralized data capture –even for handwritten responses with ICR scanning.

  • EFFICIENT DESIGN

    Use powerful templates and drag and drop functionality for text, images or graphs, and an intelligent question library. Create a block once, use it again in other surveys or quickly adapt it for a new purpose.

  • AUTOMATED REPORTING

    Instantly generated, detailed and meaningful reports based on entire customer surveys, or individual modules within the surveys so you can group results together for in-depth analysis.

  • SCHEDULING & SERIAL DELIVERY

    Distribute a customer survey at regular intervals with intelligent scheduling, or have additional surveys automatically distributed once one is complete.

  • USER ROLES & COLLABORATION

    Provide company-wide access, or to select departments or individuals, to collaborate in the customer survey design, administration or reports, and get an overview on all surveys and processes from your dashboard for easy management.

  • ADAPTIVE INTEGRATIONS

    In addition to interfacing with most common CRM and ERP ecosystems, our API allows us to create customised integrations as required.

  • ONGOING SUPPORT

    Our support does not stop after initial setup and individual training sessions. Our customers enjoy ongoing consultations with our dedicated support team, in addition to our regular webinars and experienced trainers.

  • SECURITY & HOSTING

    Use evasys for your entire company, or for individual departments, and use our hosting for your data with our secure and exclusive EU-based servers with full GDPR compliance.

  • QUESTIONNAIRE LIBRARY

    Save on your projects time with our questionnaire library and use questions or blocks from your library to quickly build new surveys.

  • OVERVIEW OF ALL SURVEYS

    Easily see your entire survey’s structure and contents at a glance with a dropdown function and individual choice of sections.

  • OPEN & CLOSED EVALUATIONS

    Customer surveys may either be attributed to individuals by using transaction numbers, or simply with a link when anonymity is desired.

  • MASS CONTROL

    Use our powerful survey automation survey functions to modify hundreds of different surveys with just a few clicks.

  • REINFORCE BRANDING

    Customize your customer survey’s look with your company’s logo and branding for increased recognition.

  • IMPORT & EXPORT

    For those who do not want to integrate evasys directly with their existing systems, easy import and export functions bridge the gap.

  • AI-POWERED DATA ANALYSIS

    Semi-automated evaluation of open questions for categorization, topic extraction and sentiment analysis and analysis and processing of large text corpora.

  • DATA ACCESS LAYER

    Designed to give you direct access to evasys data without having to worry about system internals, and works with over 200 database tables to map your organization and defined evaluation processes.

  • LTI, SOAP API & IN-HOUSE DEVELOPMENT

    Integrate evasys into your existing LMS via LTI, or use our well-documented SDK to easily create custom integrations and standalone applications with SOAP API for any systems that support web services.

Our Promise

To elevate your performance by improving your processes
Personal

Our experienced support and training team offers ongoing personalized help and guidance.

Adaptable

Integrations are easy with our well-documented API.

Powerful

Our software is designed to be flexible and easily adapted for each organisation’s needs.

Secure

Be confident with full GDPR compliance and servers exclusively based in the EU.

Try evasys for yourself

Discover the power of evasys with a quick tour
Welcome to evasys – our web-based survey platform for designing and conducting cross-media surveys.

Here we show you how to conduct your surveys professionally and automatically. Now let’s take a look at the software!

Admin view with subareas
  • Map your individual organisational structure including all subareas using a tree structure.
  • You can navigate to the individual survey projects via the subareas
Create survey projects
  • Conduct large survey projects with just a few clicks.
  • Link selected courses to an questionnaire created previously.
  • Automate and schedule the mailing of the survey to your participants.
  • Remain consistent over time series, reuse the questionnaire in subsequent periods.
Create questionnaires with the integrated questionnaire editor
  • The drag & drop function simplifies questionnaire creation and saves time.
  • Questionnaires are highly customisable.
  • The layout is extremely clear, thanks to the distinction between question blocks and individual questions.
  • The intelligent question library increases the quality of your questionnaires.
  • You have the option of collaborating and cooperating on survey projects.
A glimpse into the questionnaire designer
  • The Designer enables questionnaires to be created quickly and easily.
  • Sophisticated questionnaires can be designed according to your quality standards.
  • You can customise the questionnaire design to your particular target group.
Data import & integration
  • Easy and fast data import possible.
  • Data consistency and data synchronisation guaranteed.
  • Direct interface into your learning platform (LMS) and/or campus management system (CMS).
Your survey options: online, paper and hybrid (combined).
  • Online functionality on all digital devices.
  • High clarity and easy user guidance.
  • Conduct your surveys both online and on paper, regardless of the situation.
  • You can also easily change the survey medium.
Unique scanning technology
  • evasys’s intelligent scanning technology enables automated evaluation and processing of your paper-based survey.
  • evasys has an excellent answer recognition rate. Answers for which recognition is doubtful are processed with the help of vision correction.
  • You can also conduct combined surveys: evasys can blend online and paper formats!
Viewing survey results
  • Survey data and response rates are available immediately.
  • You can switch quickly between subareas and individual modules.
  • Detailed reports (incl. all raw data) and clear HTML reports are available.
  • A simple export function is available for further data analysis.
Automated dispatch of result reports – fast & individual
  • HTML report with dynamic filtering
  • Automated dispatch
  • Individual & target group specific
KI-gestützte Datenanalyse mit evasys
AI-powered data analysis
  • Interactive visualization options for survey data
  • Intuitive and exploratory analysis of qualitative response data
May we introduce you to the evasys survey automation in more detail in a personal demo?
Onboarding is quick and easy

Step 1

SETUP

Our IT department works with you to import your desired data and integrate evasys into your existing systems.

Step 2

TRAINING

Our training staff train you to use the software and setup your first organizational surveys.

Step 3

START EVALUATIONS

evasys is setup, you’re trained and ready to go, but our support does not stop.

Ongoing

SUPPORTIVE PARTNERSHIP

Ongoing, personalized relationships with our attentive support team are just the start.

  • Join engaged community groups and special interest groups where you can discuss and learn.
  • Enjoy webinars that help you get the most out of our platform.

Simply put, we’re here to develop with you. Regular updates based on customer feature requests are included in your service, too.

What users are saying

"The performance and quality of our department and our range of services have been significantly increased by using the software."

  • Petra Huxholl,
  • Director Guest Management & Business Development
  • face to face Event GmbH

"Evasys has a user-friendly design and enables targeted navigation via the user interface. Evaluations are possible from different angles and thus help in the development of new offers."

  • Rüdiger Lippert,
  • evasys Administrator
  • Adult Education Center Heidekreis GmbH