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BOOST CUSTOMER SATISFACTION

Customer survey software that turns feedback into action

Identify why customers are dissatisfied early and take action before they leave. With evasys, you can automate your customer surveys from creation and distribution to analysis. Turn customer feedback into data-driven decisions that improve your products, services, and customer retention.

  • Spot customer dissatisfaction early with automated reports and traffic light indicators.
  • Turn insights into action with AI-powered analysis of open-ended responses and trends.
  • Increase revenue by building loyalty and encouraging repeat business.
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More than 900 businesses, healthcare providers, educational institutions, and public sector organizations use evasys to maintain quality standards and achieve measurable results through surveys.

✓ GDPR-compliant ✓ ISO 27001-certified ✓ Regional hosting

What can professional customer feedback software do?

Effective customer survey software turns individual surveys into an ongoing feedback process. It collects customer feedback across multiple channels, automatically analyzes customer satisfaction, and distributes reports to the relevant teams. This makes customer feedback an early warning system for potential revenue loss.

CRM and revenue data tell you what customers do. Customer surveys reveal the reasons behind cancellations, negative reviews, or declining orders. With evasys, Customer Experience (CX), Customer Success, product, service, quality management, and executive teams can answer critical questions:

  • Why are customers dissatisfied, and where is there a risk of churn?
  • What do customers really expect from your products and services?
  • How can you turn one-time customers into loyal, repeat customers?
  • Where are the opportunities to grow revenue from existing customers?

Turn answers into action and action into measurable improvements. Recurring surveys show whether your initiatives are delivering results.

Many businesses conduct customer surveys but struggle to put the results to good use. The problem rarely lies with the questionnaire itself. More often, it’s the process behind it, including the lack of effective customer satisfaction analysis tools.

  • Customers leave without warning: Without regular customer surveys, warning signs can go unnoticed until revenue starts to decline.
  • Manual processes waste time: Survey distribution, reminders, and analysis tie up resources that CX and service teams need elsewhere.
  • Response rates remain low: Customers are contacted through the wrong channels or at the wrong time.
  • Open-ended responses go unread: Written feedback often contains the most valuable insights but is difficult to analyze manually at scale.
  • Results get buried in spreadsheets: Without automated customer reports, important insights never reach teams or executives.
  • Decisions rely on gut instinct: Without comparable data across time periods and locations, businesses lack a reliable basis for decision-making.

With evasys, the processes currently scattered across spreadsheets, emails, and separate tools become centralized and automated in a single survey platform.

How customer surveys work with evasys

evasys brings the entire customer survey lifecycle together in one platform. Every step can be automated, helping you collect more actionable customer feedback with less effort.
evasys survey editor displaying an English customer feedback questionnaire with customizable questions and sections.

Create a customer survey in minutes

With the evasys drag-and-drop editor, you can create customer surveys without technical expertise. A centralized question library keeps surveys consistent and comparable across departments and over time. Standardized rating-scale questions help you collect metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). You can also customize questionnaires to match your corporate branding.

Customer feedback survey displayed on a smartphone, tablet, and paper questionnaire in evasys.

Reach customers wherever they are

evasys supports online, paper-based, and hybrid customer surveys. Customers can participate through email invitations, personalized links, QR codes, or paper questionnaires. The transaction number (TAN) system enables anonymous surveys while ensuring each participant responds only once. Multilingual and accessible questionnaires also help you reach international customer audiences.

evasys interface for scheduling customer survey invitations with an email invitation preview.

Collect feedback automatically and efficiently

evasys sends survey invitations and reminders on a schedule, eliminating manual follow-ups. Integrated scanning technology captures responses from paper questionnaires without manual data entry. Recurring surveys run automatically at scheduled intervals or after defined customer touchpoints.

evasys customer feedback analysis showing survey responses alongside a customer satisfaction trend chart.

Analyze customer feedback and uncover the reasons behind it

evasys analyzes customer feedback as soon as responses are received. Filters, comparisons over time, and detailed breakdowns reveal how customer satisfaction develops across segments, locations, or products. Quality thresholds and traffic light indicators automatically highlight areas that need attention. AI-powered text analysis identifies topics and sentiment in open-ended responses.

evasys customer satisfaction report displaying survey results, response rates, and rating scales.

Distribute reports automatically

evasys automatically generates customer reports and distributes them to the relevant roles. Executives receive summarized KPIs, while teams can access detailed results for their areas of responsibility. Role-based access controls ensure that users only see the results they are authorized to view.

evasys ai-component insights shows dashboard for customer feedback with bar charts, a word cloud, and customer satisfaction trends.

Turn insights into action and measure results

With evasys insights, you can identify specific areas for improvement based on customer feedback. Recurring surveys reveal whether your initiatives are working and customer satisfaction is increasing. This enables evasys to close the feedback loop, from the initial question to measurable improvement.

What types of customer surveys can you conduct with evasys?

With evasys, businesses can collect feedback at every touchpoint in the customer journey, from annual satisfaction surveys to transactional surveys immediately after a purchase. All results are consolidated in one platform and remain comparable.

Customer satisfaction surveys measure overall customer satisfaction regularly and track changes over time.

Net Promoter Score (NPS) surveys find out how likely customers are to recommend your business.

Product feedback surveys give product management teams structured insights to inform their product roadmap.

Service and support feedback surveys identify recurring issues and opportunities to improve customer service.

Touchpoint and transactional surveys capture customer feedback immediately after a purchase, delivery, or support interaction.

International customer surveys reach customers across multiple countries with multilingual questionnaires.

From customer feedback to action with AI-powered insights

evasys insights turns customer survey analysis into a starting point for targeted improvements. AI automatically categorizes open-ended responses, identifies recurring topics, and analyzes the sentiment behind each comment. Within minutes, hundreds of written responses become a clear picture of what customers appreciate and what frustrates them.

  • Automatic categorization: Groups open-ended responses into relevant topics such as pricing, delivery, or support.
  • Sentiment analysis: Reveals which topics receive positive feedback and which raise concerns.
  • Trend comparisons: Show whether customer satisfaction improves after changes are implemented.
  • Interactive dashboards: Present results in stakeholder-ready formats.

Insights reach the teams responsible for making decisions. CX teams identify churn risks earlier. Product managers prioritize features based on real customer needs. Executives make decisions backed by concrete data rather than assumptions.

Discover evasys insights

Where are you losing customers without realizing it?

In a personalized consultation, we’ll show you how to automate your customer surveys and uncover valuable insights from the results.

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Why is evasys the right customer survey software for your business?

Unlike generic online survey tools, evasys combines hybrid surveys, anonymous TAN-based participation, and AI-powered analysis with more than 30 years of experience in professional survey processes. evasys supports businesses from implementation through ongoing operations and integrates with existing IT environments.

Collect customer feedback systematically

evasys centrally manages recurring customer surveys across different target groups and touchpoints. Data collected through online, paper-based, and hybrid surveys, including NPS and configured CSAT and CES questions, remains comparable.

Get insights, not just raw data

Automated reporting, text analysis, and AI-powered dashboards reveal why customers are satisfied or dissatisfied. Turn feedback into clear opportunities for improvement instead of accumulating unused data.

Automate and integrate your workflows

Invitations, reminders, recurring surveys, and reports run automatically in the background. With APIs and Data Bridge, evasys integrates with CRM, ERP, and ticketing systems, making survey results available faster.

Stay secure and scale with confidence

evasys centrally manages large customer bases, multiple business units, locations, and international surveys, from midsize businesses to large enterprises. ISO 27001 certification, GDPR compliance, and regional hosting help protect sensitive customer data.

How does evasys integrate with your existing systems?

evasys integrates with existing business systems through standard interfaces. Customer data from CRM or ERP systems flows automatically into surveys, while results are transferred back to reporting and business intelligence (BI) tools. This eliminates manual exports and disconnected data silos.

  • Before the survey: Data Bridge imports customer and organizational data for invitations and segmentation.
  • During the survey: The SOAP API controls survey distribution and reminders.
  • After the survey: The Data Access Layer makes results available to reporting and BI tools.

Explore integrations

If your preferred integration isn’t listed, you can develop a custom solution using our Software Development Kit (SDK). Contact us to discuss any additional requirements.

What results do organizations achieve with evasys?

Organizations that automate satisfaction surveys with evasys save up to 95 percent of the time spent conducting surveys. At the same time, they improve data quality and the comparability of results.
Logo Nieder-Ramstädter Diakonie

Stiftung Nieder-Ramstädter Diakonie

Stiftung Nieder-Ramstädter Diakonie has used evasys since 2008 to conduct more than 100 surveys annually, including satisfaction surveys among customers of its production operations and suppliers. Previously, responses from paper questionnaires had to be entered manually. Today, evasys supports paper-based, online, and hybrid surveys. The results: 50 percent time savings through automation, with clear, easy-to-read reports available promptly.

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MIQR GmbH Logoac

MIQR GmbH

MIQR GmbH replaced Google Forms and Lamapoll with evasys because automated reporting was not possible with its previous tools. Today, MIQR conducts approximately 80 surveys per year across four locations using a fully digital system. The results: 95 percent time savings in survey administration, fully automated reporting, and consistently high questionnaire quality.

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Förderungsdienst des Niedersächsischen Einzelhandels

The Förderungsdienst des Niedersächsischen Einzelhandels uses evasys to survey approximately 2,500 participants annually across more than 390 surveys. Previously, manual reporting and inflexible systems slowed down quality assurance processes. The results: Approximately 6,500 survey responses per year, automated reporting, and significantly less manual work.

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Automate customer surveys and identify churn risks earlier

See how evasys manages your customer surveys seamlessly, from creation to action, in a free demo. Depending on the size of your organization, evasys can be ready to use within just a few weeks.

Request a free demo

Frequently asked questions (FAQs) about customer survey software

More resources on customer surveys

Discover practical tips, comparisons, and expert insights to help you run better customer surveys and analyze customer feedback more efficiently.

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