ifb – Institut zur Fortbildung von Betriebsräten GmbH & Co. KG
With evasys for Efficient Evaluation – Quality and Time Savings for the IFB
Implemented Solutions:
Seminar Evaluation
Event Evaluation
About the IFB – Institute for the Training of Works Councils GmbH & Co. KG
The Institute for the Training of Works Councils (IFB GmbH & Co. KG) is a leading educational institution in Germany, specializing in the training of works councils, representatives for severely disabled persons, and other workplace interest groups. Since its founding in 1988 in Munich, the IFB has become the market leader among private and union-independent seminar providers in this field. With over 170 permanent employees and around 55,000 participants per year, the IFB offers up to 260 in-person and online seminars per week in 70 cities.
The Challenge
The IFB faced the challenge of replacing an outdated evaluation system that could not evaluate online seminars. The institute needed a flexible and automated evaluation solution that works across various media (paper, online, hybrid) and makes evaluation processes more efficient. Key requirements included the easy customization and addition of questionnaires, as well as the ability to combine standardized and individual questions.
The Solution
Since 2021, the IFB has relied on evasys for the evaluation of online, in-person, and in-house seminars as well as specialist conferences. The software offers high flexibility in conducting and analyzing surveys and supports both paper and online questionnaires. The use of the VividForms Editor allows for the customization of questionnaires without programming effort. The evasys SOAP API enabled extensive automation of the survey process, reducing daily administrative effort to approximately 5 to 10 minutes.
Results of the Collaboration
With evasys, the IFB was able to significantly optimize its evaluation processes. The response rate for in-person seminars is very high thanks to paper-based surveys, while measures to increase the response rate for online seminars are being tested. The automatic capture and digitization of responses have reduced the post-processing time per seminar from 15-20 minutes to 1-2 minutes. The evaluation results feed directly into quality management and influence the selection of seminar partners and venues. Reports are automatically sent to all relevant partners and employees, enabling a quick response to feedback.
What the Client Says About the Collaboration
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The automatic recognition and digitization of our participants' responses save us an enormous amount of time in seminar follow-up. We can use the time gained to effectively implement wishes and suggestions for improvement, continuously improve our quality, and dedicate even more time to our customers.
– Marcus Hilmer, ifb
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