Vitos GmbH
With evasys for Timely Results and Effective Improvements – Quality Assurance at Vitos.
Solutions Used:
Patient Surveys
Organizational Surveys
About Vitos GmbH
Vitos GmbH is the largest provider in Hesse for outpatient, partial, and full inpatient treatment of individuals with mental illnesses. With 3,700 beds/places, Vitos treats 43,000 patients annually in inpatient/partial inpatient care and 175,000 in outpatient care. Vitos comprises 20 affiliated companies, including 15 non-profit organizations, and employs 10,000 staff across 116 locations in 75 towns. The company’s headquarters is located in Kassel, and the State Welfare Association of Hesse is the sole shareholder.
The Challenge
Before the introduction of evasys, snapshot surveys of inpatients in adult psychiatry were conducted by external service providers. However, the results were only available with significant delays, which precluded drawing conclusions about the original survey situation. To enable direct correlations between measures and changes in satisfaction, the patient surveys needed to be conducted as a continuous process.
The Solution
Vitos GmbH opted to implement evasys for conducting uniform surveys across the entire organization. The Quality Management (QM) department introduced a continuous survey of patients in the adult psychiatry and psychotherapy clinics. Patients receive a two-page questionnaire shortly before discharge. The completed questionnaires are scanned at the decentralized clinic locations, and the results are available immediately after scanning.
Results of the Collaboration
With evasys, Vitos GmbH was able to significantly reduce the time required for analyzing surveys and obtain results promptly. This enables the clinics to observe trends over time and respond immediately if needed. Individual analyses from subsidiary companies can be easily compiled into a comprehensive report, facilitating internal benchmarking. The successful implementation of evasys also led to its use in additional clinics and outpatient facilities.
What the Customer Says About the Collaboration
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With evasys, the clinics have access to patient survey results promptly, allowing them to observe trends over time or respond immediately if needed.
– Martina Bold, Quality Manager, Vitos GmbH
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